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Returns and Refund Policy

Returns and Refund Policy

Effective Date: 01/10/2023

At Innovilux , your satisfaction is our priority. We want you to enjoy a seamless shopping experience with us. If for any reason you are not completely satisfied with your purchase, we offer a simple and clear returns and refund policy.

1. Eligibility for Returns

You may be entitled to a refund if:

  • You have purchased the product directly from Innovilux.com .

  • You have initiated the return process within 30 days of the date you received the product.

2. Non-Returnable Items

Some products cannot be returned or refunded. These include:

  • Products that have been damaged due to misuse, accident or modification.

  • Products without serial numbers or labels.

  • Downloadable software, digital content or subscription services.

3. Return Process

To start the return process, please follow the steps below:

a. Contacting Customer Service
Contact our dedicated team via email at [your email] or by phone at [your phone number] . Please provide your order number and a brief description of the problem.

b. Return Approval
Once your request is approved, you will receive a Return Authorization (RA) number and instructions for continuing the process.

c. Packaging
The product must be returned in its original packaging, including all accessories, manuals and any promotional gifts.

d. Mission
Send the product, accompanied by the RA number, to the address provided. Return shipping costs are the responsibility of the customer, unless the return is for a defective or incorrectly shipped product.

4. Refund Process

Once we receive the product and verify its condition, we will proceed with the refund as follows:

  • If the return is due to a defective or incorrectly shipped product, a full refund will be made, including return shipping costs (if applicable).

  • If the return is made for any other reason, the purchase price of the product will be refunded, minus any restocking costs (if stated on the product page) and return costs (if any).

The money will be refunded to the payment method you used at the time of purchase. Please allow up to [number of days] business days for the credit to appear in your account.

5. Contact Us

If you have any questions or need assistance regarding our returns and refund policy, please contact our team at [your email] or [your phone number] . We are here to serve you and ensure your satisfaction.

6. Policy Updates

We may update this policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page and the effective date will be revised accordingly.

Thank you for choosing Innovilux. We appreciate your trust and are committed to providing you with excellent service and high quality products.